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Doordash Dilemma: Is It Really Worth the Convenience and Cost?

So, picture this: I'm all geared up to do a huge grocery order on Doordash, but what should have been a smooth experience turned into a nightmare. I spent a solid 30 minutes putting together this order, double and triple checking to make sure I didn't forget anything. But when it came time to pay, the app just wouldn't accept the credit card I needed to use. I mean, why bother paying for a service I'm not even able to use? And let me tell you, don't even waste your time calling customer service - they're about as helpful as a rock. But that's a whole other story for another day.


As they say, I don't believe in coincidences. Lately, my husband and I have been forced to take a closer look at our finances and make sure every dollar is accounted for. So, when our huge grocery order was canceled due to issues with the credit card, I couldn't help but think that this was just life's way of nudging us even harder in the right direction. Maybe we needed to rethink our spending habits and be more mindful of how we allocate our resources. It was a wake-up call that we couldn't ignore, and in a strange way, I'm grateful for it. It's easy to get complacent and fall into old habits, but sometimes, it takes a bit of a push to get back on track.


Now I already have gone down the list on why I should keep Doordash, and justified it in many ways, including:

  1. Convenience: Doordash offers a convenient way to get food from a variety of restaurants delivered straight to your door, which can save time and effort compared to going out to eat or cooking at home.

  2. Variety: With Doordash, you have access to a wide range of restaurants and cuisines that may not be available in your local area. This can be particularly appealing if you're looking for something specific or want to try something new.

  3. Cost savings: While there is a delivery fee associated with using Doordash, you may be able to save money overall if you factor in the cost of driving to a restaurant, parking, and any other expenses associated with eating out.

  4. Time savings: By having your food delivered to you, you can save time that would otherwise be spent driving to and from the restaurant, waiting in line, and waiting for your food to be prepared.

  5. Special deals: Doordash sometimes offers special promotions or discounts that can help you save money on your order, such as free delivery or a percentage off your total bill.


To make myself feel better about this, and really motivate myself to go into this with a more positive attitude, I started researching reasons to ditch it, including:

  1. Poor customer service: Doordash has received criticism for their customer service, which can be frustrating if you have a problem with your order or delivery.

  2. Hidden fees: While Doordash may save you money on delivery fees, they also charge additional fees and mark up the prices of some menu items, which can result in a higher overall cost.

  3. Limited menu options: Not all restaurants are available on Doordash, so if your favorite restaurant isn't on the app, you may not be able to use it to order food.

  4. Long wait times: Depending on where you live and how busy Doordash is, you may experience longer wait times for your food than you would if you ordered directly from the restaurant.

  5. Quality control: While Doordash tries to ensure the quality of the food they deliver, there are times when the food can arrive cold, soggy, or damaged.

When it came to the customer service aspect of Doordash, I was definitely disappointed. As mentioned earlier, their lack of phone support was frustrating and made it difficult to resolve any issues that came up. However, what really caught me off guard were the hidden fees. I must admit, I didn't fully factor in the fees each time I justified the convenience of not having to leave my house. But when I finally took a closer look at the pricing, I was shocked. Even as a Dashpass member, I was still getting hit with fees that I thought I was avoiding. It was definitely a wake-up call for me to start paying closer attention to the true costs of convenience.


Have any of you experienced the same issues with hidden fees on delivery services? I'm curious to hear your stories and how you've handled it. As for me, I'm looking into other ways to save on expenses as my family and I navigate this time of rising prices. Coupons are a great option, but I'm always open to hearing about other strategies that have worked for you. Let's keep sharing and supporting each other on this journey. Keep rising!

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